Key Resources for Pearson Reps in Selling Business Communication Today, 16th Edition

1. Video Message to You
A brief overview of how I'm thinking about the market right now and how BCT16 is positioned to address what instructors are facing. 

2. Basis for an Opening Conversation with an Instructor (Instructor Handout) 
Designed to frame early discussions around instructional realities rather than features. Many instructors respond best when conversations begin with their challenges and priorities. 

3. Key Selling Points 
A concise summary of the strongest differentiators to emphasize—especially when time is limited or instructors are comparing multiple options.  

4. Talking Points
Flexible language you can adapt in live conversations. Intended to support natural dialogue rather than scripted delivery. 

5. Objection Handling Guide 
Addresses the most common concerns—from AI integration to course redesign effort—and offers practical, respectful responses.

6. Sales Rep Cheat Sheet
A quick-reference guide for fast preparation before calls, meetings, or follow-ups.

author avatar
Courtland L. Bovée
Award-Winning Pearson Author | Expert in Teaching Business Communication | Innovator in AI-Integrated Higher Education | Pioneer in Educational Neuroscience | Creator of NeuroOptimized Learning™ | Specialist in the Development of Evidence-based Learning Experiences.