Category Archives: Communication Etiquette

Intelligent Communication Technology: Social Listening Tools

Every day on Twitter, Facebook, and other social media platforms, millions of consumers and business customers rant, rave, brainstorm, offer help, and ask for help. Smart companies recognize that this global chatter is a gold mine of valuable insights, and they use social listening tools to figure out what people are saying about them and […]

The Emoji Question: Overcoming the Limitations of Lean Media

You know this situation well: You’re about to send a message via email or some form of text-based communication, but you’re worried that the right tone won’t come across. What if you’re trying to be humorously sarcastic, but the recipient thinks you’re being serious? Or what if you are trying to be friendly and sympathetic, […]

Free Video for Classroom Use: The Five Zones of Professional Etiquette

Here is the fifth video in our new series that addresses a variety of specific communication challenges and offers practical advice that students can apply now in their coursework and take with them on the job. This video helps students adapt their behavior to the five zones of professional etiquette: in the workplace, online, on the […]

Free Video for Classroom Use: Sharing Negative Information Without Being Negative

We're excited to launch a new series of brief videos that you can use to supplement your lectures. These videos address specific communication challenges and offer practical advice that students can apply now in their coursework and take with them on the job. We're producing two versions of each video. The instructor version concludes with […]

Using the Business Communication Course to Teach Professionalism

One of the major benefits of the business communication course is that it helps students practice so many valuable skills, from research and analysis to organization and document design. The course also creates an opportunity to incorporate these communication-focused skills into the larger context of being a business professional. We define professionalism as the quality […]

Business Etiquette Simplified: Just Stop Being So Annoying

To students and professionals alike, the rules of business etiquette can seem both complicated and fussy. Unfortunately, important issues that hurt relationships and hobble careers can get lost in worries over making sure one's cravat is properly starched or whether one is using all seven dinner forks in the proper order. With tongue planted only […]