Just as they will be on the job, most of the requests students need to make in their academic and personal lives are fairly routine and can be accomplished using the techniques for routine requests they learn in this course. However, we all face situations from time to time where we need to make a […]
Category Archives: Conversational Skills
Encouraging Students to Apply Their Skills Now: Preparing for Difficult Conversations
No one welcomes the prospect of a difficult conversation, whether it’s with a professor, a parent, a spouse, a teammate, or anyone else. Remind students that while they may not be able to change the information that needs to be shared, they can take steps to make the conversation itself less upsetting—and to keep emotions […]