Category Archives: Professionalism

Resources for Discussing Racism in the Workplace

Current events have put renewed emphasis on the subject of racism in contemporary society, and the workplace is one of the most important aspects of this vital conversation. To provide ideas for class discussion, particularly as it relates to business communication, we have pulled together a variety of articles that you may find useful.  Harvard […]

Encouraging Students to Apply Their Skills Now: Resolving Conflict in Teams

Even in the best of circumstances, people will occasionally disagree or rub each other the wrong way. Conflict can be a particular issue in team situations, where people are expected to prioritize team goals over their own individual interests. Conflict can arise for a variety of reasons, from competition for resources to disagreements over goals […]

Fourteen Tips That Will Help Your Students Succeed in Phone Interviews

As your students begin the interview process, chances are good that their initial screening interviews and at least subsequent interview will be conducted over the phone. Employers treat telephone interviews as seriously as in-person interviews, so candidates need to be ready to perform effectively in these important exchanges. Share these fourteen tips with your students […]

Nine Tips to Help Your Students Build Effective LinkedIn Profiles

LinkedIn is the most important website for students to incorporate in their job search efforts. Employment recruiters search LinkedIn for candidates far more than any other social network, many employers now want to see LinkedIn profiles rather than conventional résumés, and companies doing background checks are almost certain to look for candidates’ LinkedIn profiles. Encourage […]

Encouraging Students to Apply Their Skills Now: Five Tips for Better Listening

Much of the business communication course focuses on improving one’s skills as a sender of messages, but successful communication requires the mindful and skillful participation of both the sender and the receiver. When we are engaged in a conversation, attending a presentation, or listening to a podcast or video, the success of the communication effort […]

The Emoji Question: Overcoming the Limitations of Lean Media

You know this situation well: You’re about to send a message via email or some form of text-based communication, but you’re worried that the right tone won’t come across. What if you’re trying to be humorously sarcastic, but the recipient thinks you’re being serious? Or what if you are trying to be friendly and sympathetic, […]

Encouraging Students to Apply Their Skills Now: Writing Professional-Grade Email

Even as the universe of digital possibilities continues to expand, email remains a primary communication tool for employees in most organizations. Chances are your students aren't accustomed to using email in a manner that meets the expecations of the workplace, but they have multiple opportunities right now to hone their email skills.  Encourage them to consider […]

Encouraging Students to Apply Their Skills Now: Make QA a Routine Part of the Writing Process

When manufacturers produce something, an essential step in the process is quality assurance (QA), a methodical evaluation of the product’s quality relative to its design goals. This is the last chance before the product ships out to customers to make sure it is something the company can be proud of. Encourage students to make QA […]

Encourage Your Students to Put Their New Skills to Work Right Away

The business communication course offers unusual value for students because the insights they gain and the skills they develop can be applied in so many aspects of their personal and professional lives. In the upcoming Thirteenth Edition of Excellence in Business Communication, we’ve added a highlight box theme called Apply Your Skills Now. These boxes […]