As a business communication instructor, it is crucial to equip your students with the skills and knowledge needed to navigate the complex and often controversial aspects of workplace communication. By addressing these issues in the classroom, you can help your students develop the sensitivity, adaptability, and professionalism required to succeed in today's diverse and ever-changing […]
Category Archives: Communication Etiquette
Media Skills: Online Etiquette
This is the first post in a new series in which we will explore a variety of essential skills for using digital, social, and visual media. We’ll present the information in ways that you can share directly with your students, and we hope this information will enhance your lectures and class discussions. Digital media seem […]
Free Video for Classroom Use: The Five Zones of Professional Etiquette
Here is the fifth video in our new series that addresses a variety of specific communication challenges and offers practical advice that students can apply now in their coursework and take with them on the job. This video helps students adapt their behavior to the five zones of professional etiquette: in the workplace, online, on the […]
Free Video for Classroom Use: Sharing Negative Information Without Being Negative
We're excited to launch a new series of brief videos that you can use to supplement your lectures. These videos address specific communication challenges and offer practical advice that students can apply now in their coursework and take with them on the job. We're producing two versions of each video. The instructor version concludes with […]
Using the Business Communication Course to Teach Professionalism
One of the major benefits of the business communication course is that it helps students practice so many valuable skills, from research and analysis to organization and document design. The course also creates an opportunity to incorporate these communication-focused skills into the larger context of being a business professional. We define professionalism as the quality […]
Thanks, But We’ll Keep Saying “Thank You”
A recent opinion piece in the New York Times on new etiquette norms in the digital age caused a minor stir when the writer asserted that simple "thank you" messages are often rude because they waste the recipient's time. The writer's point was that there generally is no need to acknowledge receipt of information sent […]