Five Steps to Help Your Students Develop Their Personal Brands

Most students preparing to enter or reenter the job market have probably heard the advice to develop a personal brand but might not know how to proceed. Here are five steps that can make the task feel easier and more authentic.

Step 1: Don’t Call It Personal Branding If You Don’t Care for the Term

Some people object to the term personal branding, with it associations of product marketing, the implied need to “get out there and promote yourself,” and perhaps the unseemly idea of reducing something as complex as a professional persona to an advertising slogan. Students just starting their careers can also wonder how to craft a meaningful brand when they don’t have any relevant work experience.

Moreover, one can argue that the term is most directly applicable to professional speakers, authors, consultants, entrepreneurs, and others who must promote themselves in the public marketplace. People who aspire to professional or managerial positions in a corporate structure may rightly wonder why they need to “brand” themselves at all.

However, the underlying concept of branding as a promise applies to everyone, no matter the career stage or trajectory. A brand is fundamentally a promise to deliver on a specific set of values. For everyone in business, that promise is critical, whether it extends to a million people in the online audience for a TED talk or a half-dozen people inside a small company. And even students with no relevant professional experience have personal attributes and their educational qualifications as the foundations of their brand.

As an alternative to a personal brand, you can invite students to think of their professional promise. Ask them to frame it this way: When people hear your name, what do you want them to think about you and your qualifications?

Step 2: Write the “Story of You”

When it’s time to write or update a résumé, we encourage students to step back and think about where they’ve been in their lives and their careers and where they’d like to go. Helpful questions include Do you like the path you’re on, or is it time for a change? Are you focused on a particular field, or do you need some time to explore?

This is also a great planning tool for developing a personal brand. In our texts we refer to this exercise as writing the “story of you,” and it’s divided into three sections:

  • Where I have been—the experiences from my past that give me insight into where I would like to go in the future
  • Where I am now—where I currently stand in terms of education and career and what I know about myself (including knowledge and skills, personal attributes, and professional interests)
  • Where I want to be—the career progress and experiences I want to have, areas I want to explore, and goals I want to achieve

Students should think in terms of an image or a theme they’d like to project. Am I academically gifted? An effective leader? A well-rounded professional with wide-ranging talents? A creative problem solver? A technical wizard?

Writing this story arc is a valuable planning exercise that helps students think about where they want to go in their careers. In essence, they are clarifying who they are professionally and defining a future version of themselves—and these are the foundations of the personal brand/professional promise. Another important benefit is that it makes the personal branding effort authentic, because it is based on a student’s individual interests and passions.

Step 3: Construct Your Brand Pyramid

With a professional story arc as a guide, the next step is construct a brand pyramid that has all the relevant support points needed to build a personal brand message.

Branding pyramidFirst, compile a private inventory of skills, attributes, experience, and areas for improvement. This should be a positive but realistic assessment of what you have to offer now and a “to-grow” list of areas where you want to develop or improve. Obviously, this inventory isn’t for public consumption.

Second, select the appropriate materials from your inventory to develop a public profile that highlights the qualities you want to promote. As Step 5 explains, this profile can take on a variety of forms for different communication platforms.

Third, distill your professional promise down to a single headline, also known as a tagline or elevator pitch. The headline should be a statement of compelling value, not a generic job title. Instead of “I’m a social media specialist,” one might say “I help small companies get the same reach on social media as giant corporations.”

Of course, many students won’t have the relevant job experience to say something like this, and to a large extent, their personal brands will be an expression of potential. The key is to make sure it’s realistic and suggests a logical connection between the present and the future. Someone pursuing an MBA in finance can reasonably claim to have a strong toolset for financial analysis, but someone with no corporate work experience can’t claim to be a bold, high-impact executive.

Here’s a good example: “I am a data science major ready to make numbers come alive through leading-edge techniques in data mining, visualization, and AI.”

Note that both the public profile and the headline should use relevant keywords from target job descriptions.

Step 4: Reduce or Eliminate Factors That Could Damage Your Brand

Every brand, no matter how popular and powerful, can be damaged by negative perceptions or performance issues. After identifying all the positives, students should do an objective analysis of areas that could undermine their career building efforts. For example, someone who tends to overpromise and underdeliver is going to develop a reputation for unreliability that could outweigh whatever positive qualities he or she can bring to the job.

Other concerns might be related to specific skills that a person needs to develop in order to progress toward his or her career goals.

Step 5: Put Your Brand/Promise to Work

With all this information in hand, it’s time to put the branding message to work.

The public profile could be expressed in a variety of ways—as a conventional résumé, the summary section on LinkedIn, as an infographic résumé, or the introductory section of a personal webpage or e-portfolio.

The headline can be adapted and used in multiple ways as well, including the headline field on LinkedIn, the qualifications summary on a résumé, a Twitter profile, and as a ready answer to the common interview question “So, tell me about yourself.”

Naturally, the brand message should be consistent across all the platforms and conversations where it used. For instance, an employer reviewing a résumé is likely to visit the candidate’s LinkedIn profile as well, so it’s important that the messages match.

Lastly, the branding pyramid should be a “living document” that is updated whenever a person acquires new skills or job experiences or wants to move in a different direction. In addition, periodically revisiting the “story of you” can be a great way to recapture the passion that initially launched you down your career path.

 

Photo: Charles Knox/Shutterstock

Using the Business Communication Course to Teach Professionalism

Elements of ProfessionalismOne of the major benefits of the business communication course is that it helps students practice so many valuable skills, from research and analysis to organization and document design.

The course also creates an opportunity to incorporate these communication-focused skills into the larger context of being a business professional. We define professionalism as the quality of performing at a high level and conducting oneself with purpose and pride. It means doing more than putting in the hours and collecting a paycheck—true professionals go beyond minimum expectations and commit to making lasting and valuable contributions.

To give students a useful framework for understanding this concept of professionalism, we break it down into six distinct traits:

  1. Striving to excel. Pros are good at what they do, and they never stop improving. Remind students that communication is a set of skills that will benefit from the practice, coaching, and feedback they get in the course. And as with any skill, mindful practice leads to competence, efficiency, and personal satisfaction. Encourage students who are in the early stages of skill development to hang in there and take pride in incremental improvements, and emphasize that the ultimate goal of all this work is to help them share their great ideas with the world.
  2. Being dependable and accountable. Communication tasks offer myriad opportunities to practice the second aspect of professionalism. Students can demonstrate dependability and accountability by completing assignments on time, following instructions and guidelines, and producing quality content that audiences can count on. Planning and time management are crucial supporting skills here, of course, to avoid getting a reputation as someone who overpromises and underdelivers. Being accountable also means owning up to mistakes and learning from failures, which always provide opportunities to assess and improve.
  3. Being a team player. Professionals know they are contributors to a larger cause, that it’s not all about them. Great team players know how to make those around them more effective, whether it’s lending a hand during crunch time, sharing resources, removing obstacles, making introductions, or offering expertise. In fact, the ability to help others improve their performance is one of the key attributes executives look for when they want to promote people into management. Being a team player also means showing loyalty to your organization and protecting your employer’s reputation—a major concern in this age of social media. Pros don’t badmouth colleagues, customers, or their employers. When they have a problem, they solve it; they don’t share it.
  4. Demonstrating a sense of etiquette. Etiquette is a vital element of every form of communication, from one-on-one conversations to online messages read by millions. The general concept of following the expected norms of behavior is easy enough to grasp, but students may need some coaching and practice to identify and follow norms in specific situations. With writing assignments, encourage students to consider the impact that phrasing and wording choices can have on their readers. For messages dealing with negative situations, for instance, even subtle changes can shift the emphasis from productive problem-solving to destructive criticism. With class discussions and presentations, discuss how active listening and mutual respect can influence collaborative outcomes and working relationships.
  5. Making ethical decisions. True professionals conduct themselves with a clear sense of right and wrong. They avoid committing ethical lapses, and they carefully weigh all the options when confronted with ethical dilemmas. Assignments and class discussions that confront students with difficult ethical dilemmas are a good way to help them develop the ability to analyze situations and weigh the pros and cons of competing courses of action.
  6. Maintaining a positive outlook. Encourage students to study successful people in any field and notice how optimistic they tend to be. They believe in what they’re doing, and they believe in themselves and their ability to solve problems and overcome obstacles. Being positive doesn’t mean displaying mindless optimism 24/7, of course. It means acknowledging that things may be difficult but then buckling down and getting the job done anyway. It means no whining and no slacking off, even when the going gets tough. We live in an imperfect world, no question—jobs can be boring or difficult, customers can be unpleasant, and bosses can be unreasonable. But when you’re a pro, you find a way to power through, because one negative personality can make an entire workplace miserable and unproductive. Every person in a company has a responsibility to contribute to a positive, productive work environment.

If you have examples of how you use the course to promote professionalism with your students, please let us know in the comments.

Hall of Fame: Weebly’s Email Template for Nontechnical Users (with Slide for Classroom Use)

WeeblyAnyone who has lived through an iteration or two of Web technology can appreciate how easy it is to set up and maintain a blog or website these days. Thanks to readymade blog themes, drag-and-drop website builders, and other user-friendly tools, what once required days of hair-pulling coding can now be accomplished by total neophytes in a matter of hours.

However, there are still some occasional dark alleys in this new online paradise. One of these involves managing domain name records when your domain name is registered with one company but your blog or website is hosted by another. (Not all domain registrars offer hosting services, and not all hosting companies offer domain registration.)

If you’re split between service providers like this, you have to act as the intermediary between the two whenever you need to update your domain records. At this point, blissfully nontechnical web users can stumble into a world of DNS control panels, A records, CNAME records, root domains, and the like. If this information had any long-term value to most bloggers and website owners, it might be worth learning, but this truly is disposable knowledge for most people.

The actual steps involved aren’t terribly complicated, but various companies have different terminology and different ways of presenting the steps required so it’s easy for the uninitiated to get lost. Hosting companies can’t access records held at a domain registrar; they can only tell you what needs to be done, then you can try it yourself or email your domain registrar to ask for help. Even if you can ask the registrar to modify your records for you, you need to know what to ask for.

This is where an audience-oriented approach to communication can make all the difference. Rather than simply listing the technical information its customers need to pass along to a registrar, the webhosting company Weebly took the extra step of pre-writing an email message for them. Customers who want to create a site on Weebly or move an existing site to Weebly without changing registrars can simply copy and paste the email message, with one easy change of inserting their domain name. They don’t even need to understand what the message says.

The attached slide has a copy of the Weebly email template, and you can read the entire article here.

Bovee and Thill blog – Hall of Fame – Weebly Email Template

 

Dr. Holly Littlefield’s Epic Collection of Social Media Failures

Holly LittlefieldIf you were fortunate enough to attend Holly Littlefield's presentation at the ABC convention in Seattle this past week, you were treated to an entertaining and highly instructive selection of social media failures. Her talk, "Audience, Brand, Channel: Using Social Media Cases to Teach Communications Concepts," offered a taste of everything from cringe-worthy image choices to clumsy non-apologies.

The examples Dr. Littlefield was able to show during her time slot are only a sample of the episodes she has collected, and she has generously agreed to let us share the full set with you. This extensive PowerPoint presentation (11 MB) offers a variety of cases that highlight the need to understand audiences and make intelligent decisions about communication channels.

Our thanks to Dr. Littlefield for sharing her insights and teaching resources.

 

Evidence-Based Advice for Improving Mobile Communication

Mobile UsabilityJakob Nielsen has long been a respected authority on website usability, and in recent years he has turned his attention to mobile devices. A key benefit of the advice he and his colleagues dispense to clients and readers is extensive usability testing to measure what really works and what doesn't. The book Mobile Usability, which he co-authored with Raluca Budiu, offers numerous insights into the communication experience on smartphones and tablets, including an entire chapter on writing for mobile devices. It's well worth the read if you are integrating mobile in your business communication course.

For example, Nielsen and Budiu cite research conducted at the University of Alberta that demonstrated how reading comprehension can drop by half when readers switch from full-size PC screens to phones. They explain the two major reasons comprehension suffers on mobile devices:

  • With less information in view on these smaller screens, readers have to rely more on memory to keep individual points in context. Given the fallibility of human memory and the distracting environments in which mobile reading often takes place, it's easy to see how readers can lose track.
  • The smaller the screen, the more scrolling is required to consume content—and scrolling introduces multiple problems. First, it takes time away from reading, and even these fractions of seconds interrupt the process of fixing information in short-term memory. Second, after each scrolling action, readers need to relocate the transition point between read and unread material to make sure they haven't missed anything. Third, scrolling diverts attention from reading while users find and activate whatever paging controls are in place on the screen.

On this third point about mechanisms for scrolling, something we've noticed ourselves lately is that the variety of paging strategies now in place with various websites, apps, and devices adds to the navigational confusion, which must in turn be harming comprehension. If you read from a variety of sources and use multiple devices and apps, every time you switch contexts you have to engage at least a few brain cells to figure out how to navigate. Swipe vertically? Swipe horizontally? (Or in some cases, swipe horizontally to jump to a new article and swipe vertically to read within the current article.) Tap some vaguely defined and unlabeled margin area near the side of the screen? Find and tap a labeled button or arrow? These are all tiny interruptions, to be sure, but every interruption is a threat to comprehension and retention.

Given how many business professionals now rely on mobile devices for communication, these findings emphasize how critical it is to write short, focused, linear messages for today's readers.

Nielsen's consulting firm also publishes a wide range of articles on usability and communication issues that you may find interesting for classroom discussion.

Why Mobile Needs to Be Part of Your Business Communication Course

ClickMobileChances are your business communication syllabus is already packed as you try to cover everything from business English to a wide range of message types to recent advances in digital and social media. It’s a fair question then: Do you really need to find the time and space to add mobile communication to your course?

We’re adding mobile coverage to our three business communication textbooks based on the same mandate that we’ve always used to modify and expand our coverage over time: anything that is a significant aspect of contemporary business communication should be represented in a textbook on the subject so that students will be aware of it and prepared for it when they enter the workforce.

(With a portfolio of three communication books, we do have the opportunity to adjust what we cover and how deeply. All three books continue to evolve as the field changes, but Business Communication Essentials offers greater focus on business English fundamentals, Excellence in Business Communication is our best fit for mid- and upper-level courses that explore a wide range of writing projects, and Business Communication Today is our full-spectrum text with coverage of everything from brief messages to business video.)

If one accepts the premise that a business communication textbook and course should address all the significant aspects of current professional practice, the next question is whether mobile communication qualifies as significant.

Based on a comprehensive review of academic and trade literature, including numerous surveys regarding adoption of mobile communication, in our view the answer to that question is an undeniable “yes.” Consider these facts and figures (this recent post discusses these phenomena and lists the sources for these statistics):

  • Mobile has become the primary communication tool for many business professionals, including a majority of executives under age 40.
  • Email and web browsing rank first and second in terms of the most common nonvoice uses of smartphones
  • More email messages are now opened on mobile devices than on PCs.
  • Roughly half of U.S. consumers use a mobile device exclusively for their online search needs
  • Last year, U.S internet users passed the crossover point and now spend more time accessing the Internet from mobile devices than from PCs.
  • Many online activities that eventually migrate to a PC screen start out on a mobile screen.
  • Globally, roughly 80 percent of Internet users access the web at least some of the time with a mobile device.

Put simply, businesses have no choice but to adopt mobile communication strategies because that’s where an increasing percentage of their customers and their employees expect to find information. After all, there’s not much value in crafting effective messages if the intended audiences never see them. Conventional reports and other documents remain vital, of course, but these days business communication also takes place within mobile apps, on mobile-optimized websites, across location-aware social networks, and in other venues that we couldn’t imagine just a few years ago.

Mobile communication is more than a necessity, however. It’s an exciting opportunity for businesses and, by extension, for all of us involved in helping to develop the next generation of business communicators. Interactive mobile apps, for example, can be a much more effective way to engage and communicate with internal and external stakeholders than conventional print or digital media.

The fundamental communication skills you’ve always taught are still essential, to be sure. In fact, they’re more important than ever, because reading on small screens is more challenging than reading on PCs or paper. Writing audience-oriented messages that are clear, logical, and concise is a make-or-break skill in the mobile environment.

To help you expand your coverage to include mobile, we are integrating mobile communication principles, examples, and techniques throughout our textbooks, as you can see in our new editions of Business Communication Essentials and Business Communication Today. (Excellence in Business Communication, 12th Edition, with full mobile coverage, will be published in January 2016.) We’ve added a variety of model documents, activities, and communication cases that feature mobile. This way, students can learn the fundamentals and have the opportunity to apply them in various media, from conventional printed reports to a wide range of digital media, including mobile devices.

It’s an exciting time to be teaching business communication, and we look forward to supporting you with textbooks that help you prepare students for this new era in business.

 

Screenshot: ClickSoftware

Free Resource for Adopters: Bovée and Thill’s Guide to Business Communication Videos

YouTube-logo-full_colorBovée and Thill's Guide to Videos for Business Communication is now available free to all adopters of Bovée and Thill business communication texts. The guide, prepared by Dr. Maria Schellhase of the College of Southern Nevada, has links to nearly 50 online videos in 27 subject categories. The guide includes discussion questions for each video to help you make the best use of these programs in your classroom.

You can find the guide under the Instructor heading on your book's Real-Time Updates homepage.
 

A Bumper Crop of Corporate Crises: Discussion Resources for Your Classroom

Target SignBetween network security breaches and random corporate blunders, it's been a rough few months for GM, Target, Neiman Marcus, Adobe, Michaels, Lululemon, SeaWorld, US Airways, Yahoo, and about half the population of the Internet, thanks to the Heartbleed glitch.

Their grief is our good fortune, however—at least in terms of providing discussion material for business communication. CommPro.biz offers a wide range of commentary and analysis by corporate communication professionals, and the site offers some great articles to discuss with your students.

The sections on public relations and social media also have a variety of pieces you might find useful in your classes.

Hall of Fame: Red Ants Pants Communicates with an Authentic Voice (with PowerPoint Slides for Classroom Use)

Red Ants PantsSarah Calhoun founded Red Ants Pants because she was frustrated by the lack of hard-wearing pants for hard-working women. Her passion for meeting the needs of her customers shines through in the company's communication efforts—along with her zeal for making work fun and meaningful. Not many firms could tell their founding story in goofy rhyming couplets, but Red Ants Pants pulls it off perfectly.

Bovee and Thill blog – Hall of Fame – Red Ants Pants

Hall of Fame: CDBaby Shows How to Meet Reader Needs (with PowerPoint Slides for Classroom Use)

CDBabyCD Baby, the world’s largest retailer of independent music, uses clear, positive language to help musicians understand the process of selling their music through the company and its affiliates. By making the effort to
communicate clearly and succinctly, the company encourages a positive response from its target readers.

We've annotated two slides that point out some of the reader-friendly features of the company's website.

Bovee and Thill blog – Hall of Fame – CDBaby

 

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